Fire Damage is Never Scheduled

11/15/2017 (Permalink)

If your home has a fire, call the company that cares, call SERVPRO of Metrocrest (972) 233-8400.

For most people fire damage isn’t on their mind much, but in all honesty, it should be. The first 48 hours after a fire often makes the difference between ‘restoring’ vs. ‘replacing’ your property and personal belongings. SERVPRO of Metrocerst provides a timely response with mitigation services ranging from fire, smoke and soot removal to content claims inventory and document restoration. Here is a timeline to help ease your mind of what should be done before and after SERVPRO of Metroplex arrives:

When Will Help Arrive?

1. One Hour: Within one hour from notice of loss, a SERVPRO of Metrocrest professional will contact you to arrange for service.
2. Four Hours: Within four hours of loss notification, a SERVPRO of Metrocrest will be onsite to start mitigation services.
3. Detailed Explanation:  A trained and uniformed SERVPRO of Metrocrest employee will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
4. Pretesting: A SERVPRO of Metrocrest employee will begin pretesting for restorability, working from the source of the damage outward.
5. Eight Hours: Within eight business hours of on-site arrival, a verbal briefing of the scope is communicated to the appropriate person.
6. Cleaning, Restoration, & Deodorization: SERVPRO of Metrocrest will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We then use state-of-the-art restoration techniques to make it “Like it never even happened.”
7. Final Walk-through: After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

What To Do Until Help (SERVPRO of Metrocrest) Arrives

• Limit movement in the home to prevent soot particles from spreading and additional damage from occurring

• Place clean towels or old linens on rugs and high-traffic areas and upholstery
• Coat chrome faucets, trim and appliances with petroleum jelly or oil
• Place aluminum foil or wood blocks between furniture legs and wet carpet

What NOT To Do

• Do not wash any walls or painted surfaces
• Do not shampoo carpet or upholstery
• Do not clean electrical equipment
• Do not send clothing to a dry cleaner; improper cleaning may set smoke odor

SERVPRO of Metrocrest responds quickly offering a full line of fire cleanup and restoration services to help you return home as soon as possible. Before risking further damage by attempting to clean up the damage yourself, call the fire damage clean up and restoration professionals at (972) 233-8400.