What to Expect When You Call SERVPRO of Metrocrest with a Water Loss

11/6/2019 (Permalink)

Call SERVPRO of Metrocrest if your home suffers a water damage (972) 233-8400.

The restoration process begins as soon as you pick up the phone to call us.  SERVPRO of Metrocrest is available 24 hours a day, 7 days a week for your water emergencies whether you have a small water loss like your washing machine leaked or a large loss where you come home to several inches of water filling your house.  Whenever you are dealing with water in your home it is important to take action ASAP.  The longer the water sits the more damage it causes and the more dangerous it can be.

Water damage in your home can be very stressful and cause a lot of chaos.  Feel confident when you call SERVPRO of Metrocrest knowing that our technicians have the training specific to water damage and the experience needed to get you through this stressful time. 

What should you expect when you call SERVPRO of Metrocrest? When you call, we will ask you several questions regarding your water loss.  These questions will help us be prepared with the equipment, resources, and number of technicians needed.  Be prepared to answer these questions when you call:

• Your name and contact information
• Your insurance information
• The street address of the damaged home
• When did the flooding/water damage occur?
• What caused the water damaged, (if known)?
• Is there electricity available for our use?

When SERVPRO arrives at your home they will do a detailed inspection including a damage assessment.  At this time our technicians are trying to determine the extent of the damage and develop a plan of action.  We will check for the source of the moisture and make sure it is stopped before the restoration process and drying can begin.  We will then determine the contamination level of the water

• Category 1: “Clean Water”
• Category 2: “Gray Water”
• Category 3: “Black Water”

After this category of the water has been determined SERVPRO can them go forward with our plan of action and begin the cleanup process.

If your home had an unexpected water damage, call the company that cares, call SERVPRO of Metrocrest (972) 233-8400.