What to consider when hiring a reputable fire and water damage restoration company

12/28/2022 (Permalink)

Blog Summary: SERVPRO® of Coppell and West Addison, a premier fire and water damage restoration company in the Dallas, Texas, area goes over several important factors to look for in a restoration company to choose a reliable team for restoration services after fire or water damage.

Assessing property damage after fire or water damage is stressful, as is choosing a reliable and cost-effective fire and water damage restoration company. The team at SERVPRO of Coppell and West Addison breaks down exactly what to look for when choosing a fire and water damage restoration company that will get the job done quickly and effectively. 

1. Experience

When it comes to hiring a top-tier fire and water damage restoration company, experience is essential. The right company will have years of experience to fix the problem with little disruption to the home or business. For damage after a fire, homeowners should look for a company with fire restoration services. For a leaky pipe, look for a company with water damage restoration and mold remediation services.

The company should also be well known and respected in the community with a history of good reviews.

2. A highly-trained team

A fire and water damage restoration company is only as strong as its individual team members, which is why extensive training is essential. Some crucial training and certifications to look for in a fire and water damage restoration company include the following:

• IICRC training: The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets standards for the fire and water damage restoration industry. If a company utilizes this training, that's a sign that they're extremely knowledgeable.
• In-depth employee training: In addition to IICRC training, a reputable fire and water damage restoration company should offer thorough training to all its employees and certifications they can earn.
• Continuing education: Responsible fire and water damage restoration companies understand that industry standards can change over time and offer continuing education opportunities to their employees.

SERVPRO keeps up with IICRC standards and holds restoration certifications, including Applied Microbial Remediation Technician, Applied Structural Drying Technician, and Commercial Carpet Maintenance Technician.

3. Exceptional customer service

A reputable fire and water damage restoration company ensures customer satisfaction from start to finish and helps clients through the insurance claims process. Any restoration team should offer comprehensive services and work quickly—typically within minutes of receiving an initial call. The company should have a 24/7 emergency call service to provide restoration services when customers need them most.

SERVPRO of Coppell and West Addison: Local fire and water damage restoration expert

When it comes to extensive experience, thorough employee training, and top-notch customer service, look no further than SERVPRO of Coppell and West Addison. Its team can assess the extent of the damage and get to work fast, reducing the stress that can come with fire and water damage.

In fact, SERVPRO's motto is "Like it never really happened," as the team strives to make any home or business look and function as well as it did before experiencing damage. SERVPRO invests in advanced technology and techniques and provides fast, 24-hour emergency restoration services for their clients' ultimate peace of mind.

For more information about fire and water damage restoration in the Dallas area and Hillcrest Oaks, TX, contact Team Shaw of SERVPRO of Coppell and West Addison at (972) 233-8400.